3-layer mask with an elastic band (1 piece)
Study history up to 30 days Up to 5 users simultaneously Has HEALTH certificate
3 Layer Disposable Protective Face masks
Study history up to 30 days Up to 5 users simultaneously Has HEALTH certificate
3-Ply Ear-Loop Disposable Blue Face mask
Study history up to 30 days Up to 5 users simultaneously Has HEALTH certificate
Disposable Face mask for Unisex
Study history up to 30 days Up to 5 users simultaneously Has HEALTH certificate
A. Cancellation Policy
1. An order can be cancelled from the ‘Order Details’ section on the website/ app before it is marked as "order shipped".2. Partial cancellation of any order is not possible.
B. Return Policy
1. What is the time period for return of ordersWe have product specific return policy. The return window ranges from 0-7 days from the date of delivery. The information regarding the return policy can be found on the Description option of product page. Please check the return policy before placing any order.
2. Which Products are not eligible for Returns?
Products Not Eligible for Return- As per terms offered by all the sellers on the Platform, the products shall not be eligible for a return under the following circumstances-
a) If the item has been opened, partially used or disfigured. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent;
b) If the product has been tampered with;
c) If the product packaging and/or packaging box and/or packaging seal has been tampered with. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent and it is emphasized that the user should not accept the order if the package appears to be tampered;
d) If it is mentioned on the product detail page that the product is non-returnable;
e) Any accessories supplied with the product are missing;
f) If the product does not have serial number / UPC number/ barcode affixed, which was present at the time of acceptance of products by the user from the user’s delivery agent;
g) Any damage/defect which is not covered under the manufacturer's warranty;
h) The product is without original packing and accessories/freebies;
i) If the product is damaged due to misuse;
j) Products related to personal care, baby care, food & nutrition, healthcare devices, covid essential products including but not limited to masks and gloves, sexual wellness products including but not limited to condoms, pregnancy/fertility kits, any other products such as but not limited to diapers, health drinks, health supplements, glucometers, glucometer strips/lancets, health monitors, etc. Additionally, we do not take return of certain items such as sexual wellness products, diapers, etc. However, the Company shall accept return if aforementioned products are defective, deficient or spurious or not of the characteristics or features as advertised or if they are delivered late.
b) If the product has been tampered with;
c) If the product packaging and/or packaging box and/or packaging seal has been tampered with. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent and it is emphasized that the user should not accept the order if the package appears to be tampered;
d) If it is mentioned on the product detail page that the product is non-returnable;
e) Any accessories supplied with the product are missing;
f) If the product does not have serial number / UPC number/ barcode affixed, which was present at the time of acceptance of products by the user from the user’s delivery agent;
g) Any damage/defect which is not covered under the manufacturer's warranty;
h) The product is without original packing and accessories/freebies;
i) If the product is damaged due to misuse;
j) Products related to personal care, baby care, food & nutrition, healthcare devices, covid essential products including but not limited to masks and gloves, sexual wellness products including but not limited to condoms, pregnancy/fertility kits, any other products such as but not limited to diapers, health drinks, health supplements, glucometers, glucometer strips/lancets, health monitors, etc. Additionally, we do not take return of certain items such as sexual wellness products, diapers, etc. However, the Company shall accept return if aforementioned products are defective, deficient or spurious or not of the characteristics or features as advertised or if they are delivered late.
3. Additional Note –
Items marked as "Non-Returnable" on the product detail page or items whose return window has expired cannot be returned. If such an item is indeed returned along with another returnable item, We will disallow a refund or return of the “Non-Returnable” product to you when our partner licensed retail pharmacy verifies the returned item(s).
4. How to Return?
You can raise a return request within the time frame mentioned above by following these simple steps on the Platform:
a) Go to My Orders;
b) Check to see if the product/s that you wish to return are returnable and have an active return window;
c) Place a request for the return of any product by calling or by Whatsapp text to customer support at 8218728159 or by mail to [email protected].
d) After your return request is processed, we will pick up the return items as per the following timeline:
b) Check to see if the product/s that you wish to return are returnable and have an active return window;
c) Place a request for the return of any product by calling or by Whatsapp text to customer support at 8218728159 or by mail to [email protected].
d) After your return request is processed, we will pick up the return items as per the following timeline:
• Between 1-5 business days from the time of approval of return request. Please note that this time period may be longer depending on the third-party courier partners terms.
• Please keep the return package ready in its original packaging with all the labels intact. You are also requested to keep a copy of the invoice/ bill from the seller handy for verification.
• Please keep the return package ready in its original packaging with all the labels intact. You are also requested to keep a copy of the invoice/ bill from the seller handy for verification.
C. Refund Policy
1. When can I expect the amount to be refunded?
• Please note that the refund amount mentioned at the time of return on the Platform is an estimate and will be finalised after completion of verification. Once the pick-up is completed and the product is verified by the seller, a refund of the total amount paid for the products returned by you will be initiated for eligible returns as mentioned above.
• Refund will be initiated only post successful verification of the products by the seller. Please note that the verification process may take 2-10 business days from the date of pick up from your location.
• The amount is expected to reflect in your account in 4-7 business days after completion of verification from the seller.
• Refund will be initiated only post successful verification of the products by the seller. Please note that the verification process may take 2-10 business days from the date of pick up from your location.
• The amount is expected to reflect in your account in 4-7 business days after completion of verification from the seller.
You understand and acknowledge that we reserve the rights to claim back any refund that has been processed by us as a result of fraudulent activities such as return of wrong products or wrong quantity of the products.